Privacy policy

Last Updated: 11-09-2026

Casenix is a brand operated by Ezinix ("Ezinix", "we", "us", or "our"). This Privacy Policy explains how Ezinix collects, uses, stores, and protects your personal information when you visit the Casenix website, place an order, or otherwise interact with Casenix.

By using the Casenix website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Your name, email address, and phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

  • Information collected through cookies and similar technologies

We do not intentionally collect sensitive personal information unless it is necessary and permitted by applicable law.

2. How We Use Your Information

Ezinix may use your information to:

  • Process and deliver Casenix orders

  • Process payments, refunds, and other transactions

  • Provide customer support

  • Communicate with you about your orders

  • Handle returns, replacements, exchanges, and cancellations

  • Improve the Casenix website, products, and services

  • Detect and prevent fraud or unauthorised activity

  • Send promotional offers and updates where you have permitted us to do so

  • Comply with applicable legal and regulatory requirements

3. Cookies

The Casenix website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Understand how visitors use our website

  • Analyse website performance

  • Improve our marketing and advertising

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Sharing of Information

We do not sell your personal information.

As Casenix is operated by Ezinix, information collected through the Casenix website may be accessed and processed by Ezinix for operating the business and fulfilling the purposes described in this Privacy Policy.

We may also share necessary information with trusted third-party service providers that help us operate our business, including:

  • Shopify and website service providers

  • Payment gateways and financial institutions

  • Courier and delivery partners

  • Customer support and communication providers

  • Analytics and advertising providers

  • IT, security, and fraud-prevention service providers

These parties receive only the information reasonably necessary to provide their services or fulfil the relevant purpose.

We may also disclose information where required by law, court order, government authority, or where reasonably necessary to protect our legal rights, business, or customers.

5. Payment Information

Payments may be processed through third-party payment gateways. Your payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

Ezinix/Casenix does not ask you to provide passwords, OTPs, PINs, CVV numbers, or other confidential payment credentials through unsolicited communications.

6. Data Security

Ezinix takes reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Complete transactions

  • Maintain business and legal records

  • Resolve disputes

  • Prevent fraud

  • Comply with applicable laws and regulatory requirements

When information is no longer required, we may securely delete or anonymise it where appropriate.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a privacy-related grievance

To exercise these rights, please contact us using the details provided below.

9. Marketing Communications

If you have opted to receive promotional communications, we may send you information about Casenix products, new launches, offers, discounts, and other updates from Ezinix/Casenix.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.

You may still receive essential communications relating to your orders, payments, deliveries, returns, or other transactions.

10. Third-Party Links

The Casenix website may contain links to third-party websites or services. Ezinix is not responsible for the privacy practices, security, or content of those third parties.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

11. Children's Privacy

The Casenix website is not intended for children where their use or collection of their personal information would be prohibited by applicable law.

If you believe that we have inadvertently collected personal information from a child, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

Ezinix may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Ezinix
Brand: Casenix
Phone: +91 9211957576
Email: support@casenix.in
Address: F-15/B, First Floor, Shree Phool Chand Complex, Hari Nagar Extension, Badarpur, New Delhi – 110044

Casenix is a brand operated by Ezinix. Accordingly, references to "Casenix" in relation to the operation of the website, processing of orders, customer support, and handling of personal information refer to the relevant activities carried out by or on behalf of Ezinix.

We will review and respond to privacy-related requests in accordance with applicable law.