Refund policy

Last Updated: 11-09-2026

At Casenix, a brand operated by Ezinix, we want you to be satisfied with your purchase. If there is an issue with your order, we are happy to assist in accordance with the policy below.

1. Eligibility for Returns

We accept returns or replacement requests for products that are:

  • Received damaged or defective.

  • Incorrect or different from the product ordered.

  • Missing from the delivered order.

  • Subject to another issue covered by this Return & Refund Policy.

To be eligible, the product must generally be unused, undamaged, and in its original packaging, unless the issue itself is a manufacturing defect or damage that occurred during delivery.

2. Return Request Period

Return or replacement requests must be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted.

To initiate a return, contact Casenix through our customer support channels with:

  • Order number.

  • Description of the issue.

  • Photographs or videos clearly showing the product and issue.

  • Any other information reasonably required to verify the claim.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.

We may request photographs or videos to verify the condition of the product. After reviewing the claim, Ezinix/Casenix may offer a replacement or refund, depending on the circumstances and product availability.

4. Wrong Product

If you receive a product different from the one ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate replacement or refund.

5. Change of Mind / Unwanted Products

Returns solely due to a change of mind, incorrect product selection, or incompatibility caused by the customer may be accepted only where the product is unused, undamaged, and in its original packaging, and subject to our approval.

Any applicable return shipping costs may be borne by the customer.

6. Non-Returnable Products

A return may not be accepted if the product:

  • Has been used or installed on a device and shows signs of use.

  • Is damaged due to misuse, negligence, improper installation, or accidental damage.

  • Has been modified or tampered with.

  • Is returned without the required packaging or accessories, where applicable.

  • Shows damage caused after delivery that is not attributable to a manufacturing defect.

  • Is returned after the applicable return period.

7. Refunds

Once a returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed through the original payment method or another appropriate method.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or card issuer.

8. Return Shipping

If the return is due to a defective, damaged, or incorrect product, Ezinix/Casenix will determine the appropriate return shipping arrangement.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

9. Order Cancellations

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed or dispatched, cancellation may no longer be possible and the request may instead be handled under this Return & Refund Policy.

For further details, please refer to our Cancellation Policy.

10. Important Note on Product Compatibility

Customers are responsible for selecting the correct phone model and compatible product before placing an order.

Ezinix/Casenix is not responsible for returns arising from the customer ordering a case for the wrong phone model, except where Casenix has shipped a product different from the one ordered.

11. Policy Changes

Ezinix reserves the right to modify this Return & Refund Policy from time to time.

The updated policy will be published on this page with a revised "Last Updated" date.

12. Contact Us

For return, replacement, or refund assistance, please contact us using the customer support information provided on the Casenix website.

Ezinix
Brand: Casenix
Email: support@casenix.in
Address: F-15/B, First Floor, Shree Phool Chand Complex, Hari Nagar Extension, Badarpur, New Delhi – 110044

Casenix is a brand operated by Ezinix. All returns, replacements, refunds, and related customer service matters are handled by or on behalf of Ezinix.