Terms of service

Last Updated: 11-09-2026

Welcome to Casenix. Casenix is a brand operated by Ezinix ("Ezinix", "we", "us", or "our"). By accessing or using the Casenix website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Casenix

Casenix is a brand operated by Ezinix and offers mobile phone cases and related accessories through its online store.

The Casenix website is operated using Shopify, which provides the e-commerce platform that enables us to sell our products and process customer orders.

For the purposes of these Terms, references to "Casenix" refer to the Casenix brand and, where applicable, the business activities conducted by or on behalf of Ezinix.

2. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use this website and purchase products from Casenix.

By using our website, you confirm that the information you provide is accurate, complete, and current.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, compatibility information, and pricing displayed on our website are accurate.

However:

  • Actual colours may vary depending on your device or screen settings.

  • Product images may be for illustrative purposes.

  • Compatibility should be checked carefully before placing an order.

  • We reserve the right to correct errors or inaccuracies without prior notice.

4. Prices and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Ezinix, operating through the Casenix brand, reserves the right to change product prices, discounts, offers, or promotions at any time without prior notice.

Orders are subject to successful payment and availability of the selected product.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to:

  • Accept or decline an order.

  • Cancel an order due to product unavailability, pricing errors, payment issues, suspected fraudulent activity, or other legitimate reasons.

  • Request additional information where necessary to verify an order.

If we cancel an order after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on our website. Delivery timelines are estimates and may vary due to factors outside our control, including courier delays, weather conditions, public holidays, incorrect address information, or other unforeseen circumstances.

Ezinix/Casenix is not responsible for delays caused by third-party delivery providers after an order has been dispatched.

Customers are responsible for providing accurate delivery information at checkout.

Additional details regarding shipping, delivery, and exchanges are provided in our applicable Shipping & Exchange Policy.

7. Returns, Replacements and Refunds

Returns, replacements, cancellations, exchanges, and refunds are subject to the applicable Refund, Returns & Cancellation Policies published on the Casenix website.

Products must generally be returned in the condition and within the timeframe specified in the relevant policy and may be subject to eligibility requirements.

We reserve the right to reject return, replacement, exchange, or refund requests that do not meet the applicable conditions.

8. Defective or Damaged Products

If you receive a product that is damaged, defective, or incorrect, please contact Casenix within the timeframe specified in the applicable refund or returns policy.

We may request photographs, videos, order information, or other reasonable evidence to assess the issue and determine the appropriate resolution.

9. Intellectual Property

All content available on the Casenix website, including the Casenix name and logo, brand assets, photographs, graphics, product descriptions, designs, text, and other materials, is owned by or licensed to Ezinix/Casenix unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorised access to the website or its systems.

  • Interfere with the website's operation or security.

  • Copy or reproduce website content without permission.

  • Submit false, misleading, or fraudulent information.

  • Use automated systems to scrape, extract, or collect website content without permission.

11. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, logistics and delivery providers, analytics providers, advertising services, and other service providers.

Your use of certain third-party services may also be subject to their respective terms, conditions, and privacy policies.

Ezinix/Casenix is not responsible for the independent actions, policies, or services of third parties, except to the extent required by applicable law.

12. Website Availability

We aim to keep the Casenix website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, restrict, modify, or discontinue access to the website or any part of it for maintenance, updates, security reasons, or other operational requirements.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Ezinix/Casenix shall not be liable for indirect, incidental, consequential, special, or unforeseeable losses arising from or relating to the use of our website or products.

Nothing in these Terms excludes or limits any liability, right, or remedy that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

Ezinix may update these Terms of Service from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts applicable to Ezinix, subject to applicable law.

16. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Ezinix
Brand: Casenix
Email: support@casenix.in
Address: F-15/B, First Floor, Shree Phool Chand Complex, Hari Nagar Extension, Badarpur, New Delhi – 110044

Casenix is a brand operated by Ezinix. Accordingly, any contractual, transactional, or legal obligations relating to purchases made through the Casenix website are undertaken by or on behalf of Ezinix, subject to applicable law.