Shipping policy

Last Updated: 11-09-2026

At Casenix, a brand operated by Ezinix, we aim to process and deliver your orders as quickly and reliably as possible. Please review the following shipping and exchange terms before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotional periods, or other high-demand periods, processing may take longer.

2. Delivery

Once dispatched, orders are delivered through third-party courier or logistics partners.

Estimated delivery time is generally 3–7 business days, depending on the delivery location.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to:

  • Courier or logistics issues.

  • Weather or natural events.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • Remote or difficult-to-service locations.

  • Other circumstances beyond Ezinix/Casenix's reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Ezinix/Casenix may offer free shipping on selected orders, products, locations, or promotional campaigns. Such offers may be subject to specific conditions.

4. Order Tracking

Where tracking is available, tracking information will be provided to the customer through the contact details provided at checkout.

Tracking information may take some time to become active after the order has been dispatched.

Customers may also use the order-tracking option available on the Casenix website, where applicable.

5. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Ezinix/Casenix is not responsible for delivery failures, delays, or additional charges resulting from incorrect or incomplete addresses, contact information, or other information provided by the customer.

6. Lost or Damaged Shipments

If your order appears to be lost, significantly delayed, or arrives damaged, please contact Casenix as soon as possible.

We may coordinate with the relevant courier or logistics provider to investigate the issue and determine the appropriate resolution.

For damaged deliveries, customers may be asked to provide photographs or videos of the package and product.

7. Exchanges

Exchanges are available for eligible products in the following circumstances:

  • You received the wrong product or phone model.

  • The product has a verified manufacturing defect.

  • The product was damaged during delivery.

Exchange requests must generally be submitted within 7 days of delivery.

The replacement product will be subject to availability. If the same product is unavailable, Ezinix/Casenix may offer an alternative resolution, including a refund where applicable.

8. Exchange Conditions

To qualify for an exchange, the product should generally be:

  • Unused and in resalable condition.

  • Free from customer-caused damage or modifications.

  • Returned with its original packaging and accessories, where applicable.

These conditions may not apply in the same manner where the product is being exchanged because it arrived defective or damaged.

9. Change of Mind & Wrong Product Selection

Exchanges due solely to a change of mind or selecting the wrong phone model may be accepted only at Ezinix/Casenix's discretion and subject to the product being unused, undamaged, and in its original condition.

Any applicable return or shipping costs may be borne by the customer.

10. Non-Exchangeable Products

An exchange may be rejected where the product has been:

  • Used or installed and shows signs of use.

  • Damaged through misuse, negligence, or accidental damage.

  • Modified or tampered with.

  • Damaged after delivery due to improper handling.

  • Submitted for exchange after the applicable exchange period.

11. Exchange Shipping

Where an exchange is approved because Casenix shipped an incorrect product or the product was defective or damaged during delivery, Ezinix/Casenix will determine the appropriate shipping arrangement.

For exchanges requested due to customer preference, incorrect product selection, or change of mind, the customer may be responsible for applicable shipping costs.

12. Contact Us

To request an exchange or report a shipping issue, please contact us through the customer support information provided on the Casenix website.

Please include your order number, details of the issue, and photographs or videos where applicable.

Ezinix
Brand: Casenix
Email: support@casenix.in
Address: F-15/B, First Floor, Shree Phool Chand Complex, Hari Nagar Extension, Badarpur, New Delhi – 110044

Casenix is a brand operated by Ezinix. Shipping, delivery, exchanges, and related customer service matters are handled by or on behalf of Ezinix.